Support Coordination

Support Coordinators at Outasight support services work creatively and resourcefully with participants to achieve their goals and build capacity in the following areas:

- Accessing and linking to informal, community, mainstream and funded supports, exploring optimisation of support budget and flexibility to meet individual goals and requirements. Building capacity to access the portal and NDIS ‘myplace’ services online.

- Negotiating services and prices, arrange Service Agreements and create service bookings with preferred providers, negotiate services and prices with any quotable supports, genuine choice and control for participants.

- Arranging the budget for each support type and advise relevant plan manager of breakdown of funds. Liaise with plan managers to establish appropriate claim categories and attribute the correct amount of funds.

- Strengthening and enhancing a participant’s capacity to coordinate supports, self-direct, participate in the community and manage supports, including providing participants with assistance to: 

- Resolving problems or issues that arise, understanding rights and responsibilities under service agreements, change or end service agreements. 

- Reports and Reviews: Reporting to NDIS plan progression and updates, assisting participants identify if they met their goals and got value for money in their plan, identify solutions to problems experienced in plan implementation, considering new goals, supporting participants to decide on what actions to take to achieve goals in relation to exploring housing options and life transition planning.